DioLaz Canada - Free Trial Program

DioLaz Canada invites licensed medical and aesthetics clinics across Canada to experience our flagship laser systems through a risk-free 3-day Free Trial program. This trial allows your clinic to evaluate two advanced devices – the DioLaz Diode Laser Hair Removal Machine and the DioLaz Fractional CO2 Laser Skin Resurfacing Machine – in your own practice, at no cost. You’ll have the opportunity to test each device’s performance, learn its operation, and ensure it meets your needs before committing to a purchase. Eligible clinics (any clinic with a valid Canadian business license for aesthetic/medical services) can apply, with no obligation to buy afterward. Below we detail the program’s eligibility, process, and terms, followed by the official Liability Waiver and Trial Agreement documents that participants must sign.

DioLaz Diode Laser Hair Removal Machine is Health Canada licensed, MDL certified. Its Triple-Wavelength Technology is safe and reliable on all skin types. It combines 755 nm, 808 nm, and 1064 nm wavelengths to target hair at varying depths and skin tones, ensuring safe and effective treatment of everything from fine vellus hairs to coarse strands. This device delivers high power (up to 1,200 W peak) with advanced cooling for patient comfort, all in an elegant, user-friendly design optimized for busy clinics.

DioLaz Fractional CO2 Laser Machine is a Health Canada–licensed Class III laser platform for fractional skin resurfacing. It performs ablative fractional treatments to improve wrinkles, scars, uneven pigmentation, and skin laxity by vaporizing microscopic columns of skin and stimulating new collagen production. With a high-powered 40 W CO2 laser and strict safety features (like an automatic door interlock), this system enables precise skin rejuvenation treatments while meeting rigorous Canadian regulatory standards for safety and efficacy.

Eligibility

Who can trial the devices? The Free Trial Program is open to all licensed clinics in Canada specializing in medical aesthetics, dermatology, or related fields. You must hold a valid business license (or practice license) to demonstrate that you are an authorized clinic or practitioner. This ensures that the powerful medical-grade equipment is handled by qualified professionals in a proper clinical environment. There is no cost to join the trial (aside from a refundable security deposit detailed below), and no purchase is required afterward – we simply want to support Canadian clinics in making informed decisions about our technology.

How the Free Trial Works

1. Apply & Submit Credentials: Contact DioLaz Canada to apply for the trial (through our website or by phone). You will need to provide proof of your clinic’s license (e.g. a business or practitioner license number, or a copy of your license) as part of the application. This step is to verify eligibility and ensure we reserve units for legitimate clinics.

2. Schedule Your Pickup: Once approved, our team will work with you to schedule a pickup date for the device you wish to trial (Diode Laser or CO2 Laser). Pickups are done at our DioLaz Canada store or distribution center. We will coordinate a convenient date for you to collect the equipment, based on availability of trial units (as we have limited demo units on hand).

3. In-Store Signing & Training: When you arrive on the scheduled pickup day, a DioLaz representative will walk you through a quick orientation. You will sign the required documents in-store – a Liability Waiver and a Trial Equipment Agreement – to officially begin the trial. A refundable deposit (see below) is collected at this time to secure the equipment. Our staff will then provide basic training on the machine’s operation and maintenance before you leave the store with the device.

4. 3-Day Trial Period: The trial begins on the day of pickup. You’ll have up to 3 full days to use the laser in your clinic on your own clients or test cases. This lets you truly evaluate its performance in real-world conditions. During this period, you can treat patients (within your scope of practice) or run whatever assessments you need. We encourage you to note the device’s ease of use, treatment results, client feedback, and any questions that arise.

5. Return of Equipment: By the end of the third day, you must return the device to DioLaz Canada. (For example, if you pick up the machine Monday, you would return it by end of day Thursday at the latest.) When returning, bring back all accessories that were provided (handpieces, cables, protective eyewear, the carrying case, etc.). A DioLaz technician will inspect the equipment for any damage or missing items while you’re present. Assuming everything is in good condition and on time, we will then promptly return your full deposit. If there are any issues (damage, late return), those will be addressed per the terms below.

Trial Period & Return Policy

Each free trial lasts 3 days (72 hours) starting from the pickup date. The exact due date and time for return will be noted in your paperwork at pickup. Returning the equipment on time is critical because other clinics may be waiting to trial it after you. If you anticipate any issue with returning by the deadline, contact us immediately to discuss arrangements.

  • Late Returns: Equipment not returned by the end of the 3-day period will incur a late fee of $300 CAD per day past the due date. This daily late fee will be deducted from your deposit (or charged to your payment method) for each day late. For example, returning a unit 2 days late would incur $600 in late fees. We allow a maximum of 3 extra days; if the equipment is more than 3 days late, it will be considered lost or non-returned. In such case, DioLaz may treat it as an unapproved purchase – meaning we reserve the right to retain the entire deposit and/or charge the full replacement value of the machine. (In other words, after 3 days overdue, you may be charged as if you bought the device outright, unless it is returned immediately.)

  • Return Condition: The device must be returned in the same condition it was provided to you, aside from normal light wear. That means it should be clean, unbroken, and fully functional. All original accessories and parts must be returned as well – including removable handpieces, power cords, foot pedals, protective eyewear, and even the outer carrying case. We inventory these items, and missing pieces will be noted. We understand minor scuffs or wear can happen, but any significant damage or loss will fall under the Damage Policy (below).

Security Deposit

Because these are high-value medical devices, we require a refundable security deposit to ensure their safe return. Before the trial begins, you will need to provide a deposit in the amount of $6,500 CAD for the Diode Laser and $8,000 CAD for the CO2 Laser. This deposit is typically paid by credit card or certified cheque when you pick up the equipment. It will be held for the duration of the trial and refunded in full when you return the device on time and in good condition.

  • The deposit amounts is to cover the risk of non-return or severe damage. Your deposit will be returned 100% if you bring the machine back as agreed, with no damage or late fees applicable. It is not a rental fee, just a security hold.

  • Deposit is Required to Secure a Unit: We have a limited number of trial units available, so the deposit is also used as a reservation guarantee. We cannot hold a machine for your trial slot until the deposit is confirmed. If you schedule a trial, we’ll arrange to collect the deposit shortly before or on the pickup day to secure your spot.

  • Method of Refund: If you paid by credit card, the deposit hold will be released or refunded on the card. If by cheque or cash, we will issue a refund via company cheque or direct deposit. Please allow a few business days for processing the refund after return, though we strive to refund immediately upon inspection clearance.

  • Authorization for Deductions: By participating, you agree that any late fees or damage costs (per policies herein) may be deducted from your deposit before refund. You will receive an itemized receipt of any such deductions. (See Damage Policy and Late Fees for details on how these are calculated.)

Damage & Loss Policy

We ask that you care for the demo equipment as if it were your own. Any damage, loss, or missing component during the trial will be the responsibility of the trialing clinic:

  • Inspection at Pickup: When you receive the machine, we document its condition with you (existing scratches, etc.) so you’re not blamed for anything pre-existing. The same will be done at return.

  • Your Responsibility: Once the device is in your possession, you assume full responsibility for its safety. This includes protection from drops, spills, power surges, improper use, etc. Do not leave the machine unattended in an unsecured location, and ensure only qualified staff handle it.

  • Damage Assessment: If the equipment is damaged in any way (e.g. cracked screens, broken connectors, malfunction due to misuse, or significant cosmetic damage) during your trial, DioLaz will assess the repair or replacement cost. Typically, we will obtain an estimate for parts and labor to fix the device to its original condition.

  • Missing Accessories: If any accessory is missing or damaged (for example, a handpiece, power cable, footswitch, or the carrying case itself is lost or broken), we will determine the cost to replace that item. All accessories have specific replacement values.

  • Deduction from Deposit: Per the trial agreement, DioLaz Canada is entitled to deduct the cost of repairs or replacements from your deposit to cover any damage or loss. For instance, if a missing protective eyewear set costs $200 to replace, that $200 would be withheld from your deposit refund. We will only deduct the actual assessed value of fixing the damage or replacing lost items. You will be notified of these charges with a written breakdown.

  • Exceeding the Deposit: In the unlikely event that the damage or loss is so extensive that the cost exceeds the deposit amount, you (the clinic) would be liable to pay the difference. For example, if the CO2 laser is irreparably damaged or not returned (and its value is $27,000), your $8,000 deposit would be applied and you could be billed for the remaining $19,000. (This scenario is rare; we expect clinics to take due care. The deposit usually covers most worst-case outcomes.)

  • Normal Wear & Tear: We do not deduct for minor wear and tear that occurs with proper use (for example, minimal scuffs on a wheel or slight wear on a cable). You will not be penalized for honest, light use. The policy only covers damage beyond normal use.

Our goal is not to charge fees, but to ensure the trial units remain in top shape for all users. We will be fair and transparent in assessing any damage. By signing the trial agreement, you agree to these terms of damage responsibility.

Documentation & Signing

To participate in the trial, your clinic’s representative will need to sign two documents in person at the time of equipment pickup:

  • A Liability Waiver – This protects DioLaz Canada by having you acknowledge the inherent risks of using laser equipment and waiving claims against us for any injuries or misuse during your trial. (It ensures you operate the device responsibly and understand we can’t be held liable for how you use it or any outcomes during the trial period.)

  • A Trial Equipment Agreement – This is a short contract outlining the trial period, the deposit, return conditions, and your responsibility for the equipment. It codifies all the key terms explained on this page (3-day duration, late fees, damage policy, etc.) in a legally binding format.

Both documents are signed physically in-store before we release the machine to you. We will provide copies for you to keep. For your convenience and review, we have included the content of these documents in the sections below. Please feel free to read them in advance. When you come for pickup, we’ll answer any questions and then have you sign the printed versions. No equipment will be released without a signed waiver and agreement.

In-Store Training & Usage Guidelines

One of the benefits of our trial program is that we include basic training at pickup. Our technical staff will give you and your team an introductory lesson on how to safely use and maintain the laser device:

  • Operational Training: We’ll show you how to do the initial setup of the machine, how to navigate the user interface and adjust settings, and proper start-up/shutdown procedures. You’ll learn about the different modes or treatment settings of the device and how to select them for various procedures. We’ll also cover safety features (like emergency stop, key lock, etc.) so you’re comfortable with all controls.

  • Maintenance & Handling: Our trainer will demonstrate daily maintenance tasks such as cleaning the laser handpiece, checking cooling systems, and general care needed before and after each use. Proper handling of the equipment is emphasized – for example, how to correctly attach and remove the laser handpieces or treatment probes (especially for the CO2 laser, which has interchangeable tips) without damaging them. We’ll give tips on inspecting the device for any issues and keeping it in optimal condition.

  • Preparation & Safety Protocols: We provide guidance on preparing patients and the device for treatment. For instance, for Diode Laser Hair Removal, we advise applying a clear coupling gel on the skin. We’ll remind you of critical safety measures like patient eye protection, skin pre-cleansing, and treatment area shaving (for hair removal) as standard pre-treatment steps. Essentially, we ensure you know how to integrate the laser into a treatment session safely.

  • Q&A: You’ll have the chance to ask any questions during the training. We want you to feel confident operating the laser on your own. The training usually takes about an hour, depending on your familiarity with similar equipment.

Training Limitations: It’s important to note that this orientation covers only machine operation and maintenance, not clinical technique. Our trainers will not be teaching you how to perform laser treatments on patients in terms of medical judgment or treatment protocols. (For example, we won’t be instructing on how to set parameters for a specific skin condition or how to angle the laser for certain results – those clinical decisions are up to your professional expertise.) We assume that users of the trial device are already licensed professionals (e.g. dermatologists, medical aestheticians, nurses, etc.) who have or will obtain the necessary clinical training to perform laser procedures. The DioLaz trial is an opportunity to familiarize yourself with our machine’s use, not a substitute for formal laser therapy training or certification. By participating, you agree that all device operators will be qualified and licensed, and that you will use the equipment in accordance with your professional training and any applicable regulations.

Post-Trial Benefits

Our support doesn’t end when you hand back the demo unit. DioLaz Canada is committed to your success if you decide our technology is right for you. After the trial, should you choose to purchase a DioLaz Diode Laser or Fractional CO2 Laser for your clinic, we offer the following complimentary benefits:

  • Free On-Site Installation: Our certified technicians will deliver and install your new device at your clinic at no additional charge. We will set up the machine, perform any required calibrations, and run safety checks. This ensures your device is integrated into your treatment room correctly, with proper power requirements and setup.

  • Free Annual Maintenance Service: To protect your investment long-term, DioLaz provides first annual on-site maintenance for your device for free with your purchase. This means that a DioLaz technician will visit your clinic to perform a comprehensive preventative maintenance check and servicing of your laser. This typically includes cleaning internal components, checking and tuning the laser output, replacing any wear-and-tear parts, and ensuring all safety systems are functioning. Regular annual maintenance helps keep the machine operating at peak performance and extends its lifespan. With DioLaz, you won’t have to worry about hidden upkeep costs – we stand by our equipment and will help you maintain it. (Should any issue arise, remember we also provide ongoing tech support and resources to all our clients.)

These post-trial perks are our way of saying thank you for choosing DioLaz. We want you to have a seamless experience adopting our technology. From the free trial, to purchase, to years into owning the device, we’ve got your back with support and service. Your success is our success, and we look forward to partnering with your clinic for the long term!