Effective Date: June 12, 2026

Program Summary

1. Program Overview and Business Use

The DioLaz Canada 5-Day In-Clinic Device Trial Program allows an approved business applicant (the “Participant”) to evaluate eligible DioLaz equipment (the “Trial Equipment”) at an approved business location (the “Trial Site”) before deciding whether to purchase.

This is a business-to-business program. It is not offered for personal, family, household or consumer use. The Trial Equipment must be used only for the Participant’s approved professional business purposes and remains the sole property of DioLaz Canada Inc. (“DioLaz”) unless and until DioLaz confirms a completed purchase in writing.

There is no obligation to purchase after the trial. Trial units are demonstration equipment and may have minor cosmetic wear resulting from previous authorized demonstrations. Pre-existing conditions will be recorded before handover.

2. Geographic Availability

This program is currently available only at approved Trial Sites located within:

• the Greater Toronto Area (“GTA”); and
• the Greater Vancouver Area / Metro Vancouver (“GVA”).

Eligibility is determined by the actual Trial Site postal code and DioLaz’s current carrier and technician coverage, not solely by the Participant’s billing address, mailing address or corporate registration address.

DioLaz has final discretion to determine whether a Trial Site is within the service area. Residential or home-based business locations are not automatically eligible and require DioLaz’s prior written approval after a site review.

3. Eligible Trial Equipment

The following equipment is currently eligible, subject to unit and scheduling availability:

• DioLaz Diode Laser Hair Removal Machine
• DioLaz Fractional CO2 Laser Machine

The exact model, generation, handpieces, probes, accessories, serial number and configuration supplied for a particular trial will be stated in the written Trial Confirmation and condition documentation.

4. Eligibility, Application and Approval

The Participant must operate a legitimate medical, aesthetic, dermatology, cosmetic, wellness or related business at a location suitable for the safe installation and operation of the Trial Equipment.

DioLaz may request any information reasonably required to assess eligibility, including:

• business registration, licence or operating information;
• government-issued identification for the authorized signing representative;
• operator qualifications, training records or professional credentials, where applicable;
• proof of appropriate business, commercial general liability or professional liability insurance;
• photographs, measurements or a video review of the proposed Trial Site;
• confirmation of electrical supply, doorway clearance, corridor and turning clearance, loading access, floor location, elevator dimensions and weight capacity, and room readiness; and
• billing, payment and business-verification information.

Submission of an application, selection of a trial option, issuance of an order or invoice, or payment of any amount does not by itself confirm approval or reserve a Trial Equipment unit.

The Participant must receive written approval and a written Trial Confirmation from DioLaz. An order placed without prior approval may be cancelled and refunded without dispatching Trial Equipment.

5. Order, Payment and Booking Confirmation

Approved trials may be processed through an invoice, secure payment link, electronic funds transfer or another payment method approved by DioLaz. The security deposit and mandatory service fees must be separately identified in the order or invoice.

All required funds must be received and cleared, and all required trial documents must be signed, before dispatch. A payment receipt does not replace the signed Trial Equipment Agreement, Trial Confirmation, payment authorization or handover documentation.

DioLaz will confirm the equipment, Trial Site, planned installation appointment, Trial End Time and planned removal appointment in writing. Scheduling remains subject to carrier and technician availability.

6. Mandatory Round-Trip Carrier Service

A mandatory CAD $800 round-trip carrier service fee applies to every approved trial. This service is provided through DioLaz’s designated carrier and covers one standard outbound delivery to, and one standard return pickup from, the approved Trial Site.

All DioLaz medical and aesthetic devices weigh approximately 200–500 lb, depending on the model and configuration. The standard CAD $800 carrier service is limited to a ground-floor or street-level Trial Site with a safe, clear and sufficiently sized delivery route.

Delivery to or pickup from any other floor requires DioLaz’s prior written approval. Before scheduling, the Participant must confirm that the building provides suitable loading access, doorways, corridors, turning clearance and a freight or service elevator of sufficient dimensions and weight capacity. Stair delivery is not included in the standard service and may be refused where it cannot be completed safely.

The Participant may not substitute its own carrier, independently transport the Trial Equipment or waive the carrier service.

The standard fee does not include non-ground-floor access, stairs, rigging, hoisting, cranes, specialized moving equipment, extra labour, redelivery, address changes, failed delivery, failed pickup, excessive waiting, storage, unavailable elevators, inaccurate site information or other additional services caused or requested by the Participant. Any such additional cost may be charged according to the actual reasonable and documented cost incurred. DioLaz and its designated carrier may refuse, suspend or reschedule a delivery or pickup that cannot be completed safely.

7. Mandatory Installation and Removal Service

A mandatory CAD $1,200 professional installation and removal service fee applies to every approved trial. This service is provided by DioLaz-authorized personnel and covers one standard installation and operational handover appointment and one standard disconnection, removal and packing appointment.

The Participant may not unpack, install, relocate, disconnect, dismantle, repair or repack the Trial Equipment without DioLaz’s prior written authorization.

The standard CAD $1,200 installation and removal service assumes safe ground-floor or street-level access. Installation or removal on another floor requires prior written approval and suitable access, including an appropriately sized and rated elevator where applicable. Additional technician visits, extra labour, special moving equipment, failed appointments, waiting time, extraordinary site access or work outside the standard service scope may be charged according to the actual reasonable and documented cost incurred.

8. Refundable Security Deposit

The required refundable security deposit is:

• CAD $6,500 for the DioLaz Diode Laser; or
• CAD $8,000 for the DioLaz Fractional CO2 Laser.

The security deposit is separate from the mandatory service fees. It is not a rental fee, restocking fee or automatic purchase down payment.

Subject to the signed Trial Equipment Agreement and payment authorization, DioLaz may deduct authorized late fees, cleaning fees, damage charges, missing-item charges, recovery expenses and other amounts payable under this Policy from the security deposit.

The security deposit is not a limit on the Participant’s liability. If amounts owing exceed the deposit, the Participant must pay the remaining balance upon receiving an itemized invoice or as otherwise authorized in the signed payment authorization.

9. Five-Day Trial Period and Exact Timing

The trial lasts five (5) consecutive days. For clarity and consistent calculation, the trial is measured as 120 consecutive hours, including weekends and statutory holidays.

The trial begins only after DioLaz-authorized personnel have completed:

• installation of the Trial Equipment;
• basic functional and safety checks; and
• operational handover to the Participant’s authorized representative.

The exact date and time these steps are completed will be recorded as the “Installation Completion Time” in the Installation and Handover Form. The trial begins at the Installation Completion Time and ends exactly 120 hours later at the “Trial End Time.”

The Participant must stop using the Trial Equipment no later than the Trial End Time. No extension or change is valid unless DioLaz approves it in writing before the original Trial End Time. Payment of a late fee does not extend the trial.

10. Delivery, Site Access and Installation Requirements

The Participant must:

• provide complete and accurate site, floor, access and contact information before scheduling;
• ensure that the access route and treatment room are clear, safe and ready;
• provide suitable doorway, elevator, loading and floor access where required;
• provide a compliant electrical supply and treatment environment suitable for the Trial Equipment;
• ensure an authorized representative is present for installation and removal;
• retain all packaging, accessories, keys, manuals and documentation supplied with the Trial Equipment; and
• follow all reasonable carrier, safety and installation instructions.

Because DioLaz devices weigh approximately 200–500 lb, the Participant must disclose every floor, stair, threshold, loading restriction, doorway, corridor, turn and elevator affecting the delivery and removal route. Standard service is ground-floor or street-level only. For another floor, the Participant must obtain prior written approval and ensure safe, unobstructed access of sufficient dimensions and load capacity. Failure to provide accurate access information or suitable access may result in refusal or rescheduling of service and additional carrier, labour, equipment, waiting, storage or redelivery charges.

The Participant must not open the shipping crate, remove protective packaging or attempt to set up the Trial Equipment before DioLaz-authorized installation personnel arrive.

After installation, the Trial Equipment must remain at the approved Trial Site and in the approved room unless DioLaz gives prior written authorization for relocation.

11. Condition Reports and Evidence of Handover

DioLaz may photograph or video-record the Trial Equipment, packaging, accessories, serial numbers, displayed shot counts and relevant Trial Site conditions at delivery, installation, handover, removal and return.

The Participant’s authorized representative must review and sign an initial condition and accessory report. A return or purchase-conversion report may also be completed.

Pre-existing cosmetic wear and other conditions recorded before handover will not be charged to the Participant.

12. Authorized Use and Clinical Responsibility

Only operators authorized by the Participant who are appropriately trained, qualified and legally permitted to perform the intended services may operate the Trial Equipment.

Any orientation provided by DioLaz is limited to equipment setup, controls, safety features, routine care and basic operation. It is not medical advice, clinical certification or a substitute for formal professional education.

The Participant is solely responsible for:

• confirming each operator’s qualifications and lawful scope of practice;
• client or patient assessment, contraindication screening and informed consent;
• selecting appropriate treatment parameters and clinical protocols;
• providing required eye protection and all other safety measures;
• maintaining treatment, consent and incident records;
• complying with applicable laws, professional standards and facility requirements;
• maintaining appropriate insurance; and
• all treatment decisions, services, outcomes and claims arising from the Participant’s use of the Trial Equipment.

The Trial Equipment may not be:

• sold, rented, loaned, pledged or transferred to another person or business;
• moved to another room or address without written approval;
• opened, modified, recalibrated, repaired or altered;
• operated contrary to the user manual or safety instructions; or
• used for an unauthorized, unlawful or unintended purpose.

13. Care, Security and Incident Reporting

The Participant must exercise reasonable care, keep the Trial Equipment secure and follow the user manual and DioLaz instructions throughout the trial.

Any malfunction, warning, physical impact, power issue, liquid exposure, treatment incident, suspected damage, theft or missing accessory must be reported to DioLaz immediately.

The Participant must stop using the Trial Equipment whenever continued use could create a safety risk or further damage. The Participant must not attempt a repair.

14. Cleaning Fee and Contamination

Before the scheduled removal appointment, the Participant must complete routine cleaning in accordance with the user manual and DioLaz instructions.

No cleaning fee is charged when the Trial Equipment, handpieces, probes, accessories, cables and surrounding surfaces are returned reasonably clean and free from treatment residue.

A CAD $200 cleaning fee will be charged if additional routine cleaning is required because of visible gel, adhesive, product residue, staining, liquids, waste, odour or other unremoved material. The fee will be deducted from the security deposit.

Specialized decontamination, internal liquid exposure, component replacement or repair required because of severe contamination is not limited to the CAD $200 cleaning fee and may be charged at the actual reasonable and documented cost incurred.

The CAD $200 cleaning fee applies only when the Trial Equipment is being removed and returned. It will not be charged solely because the Participant retains the same Trial Equipment after completing an Eligible Purchase Conversion.

15. Damage, Loss and Missing Items

The Participant is responsible for damage, loss, theft, contamination and missing items occurring while the Trial Equipment is in the Participant’s possession, custody or control, except for pre-existing conditions documented at handover and ordinary minor wear resulting from proper authorized use.

Chargeable costs may include the actual reasonable and documented cost of:

• inspection and diagnosis;
• parts, accessories and replacement components;
• repair labour and technical service;
• replacement of handpieces, probes, cables, eyewear, pedals, keys, manuals or packaging;
• professional cleaning or decontamination;
• transportation required for inspection, recovery, repair or replacement; and
• applicable taxes and third-party charges.

These amounts may first be deducted from the security deposit. Any amount exceeding the deposit remains payable by the Participant.

Failure or refusal to make the Trial Equipment available for removal, or loss of the Trial Equipment, may result in the Participant being charged the actual replacement value together with reasonable recovery, carrier and related expenses, subject to applicable law and the signed Trial Equipment Agreement.

16. End of Trial, Removal and Return

Unless DioLaz has confirmed an Eligible Purchase Conversion in writing or has expressly suspended the removal appointment in writing following a Timely Purchase Election, the Participant must stop using the Trial Equipment no later than the Trial End Time and make it available at the approved Trial Site for the confirmed removal appointment.

Only DioLaz-authorized personnel may disconnect, dismantle and pack the Trial Equipment. DioLaz’s designated carrier will complete the return transportation.

The scheduled removal appointment may occur at or after the Trial End Time. The Participant may not continue using the Trial Equipment between the Trial End Time and the actual removal appointment.

No late fee will be charged solely because DioLaz, its technician or its carrier collects the Trial Equipment after the Trial End Time, provided that the Participant:

• stopped using the Trial Equipment by the Trial End Time;
• did not move, disconnect, alter or continue operating it;
• made all Trial Equipment and accessories available; and
• provided access at the confirmed removal appointment.

All handpieces, probes, cables, eyewear, pedals, keys, manuals, packaging and other listed accessories must be available at removal.

17. Late Use or Delayed Removal

Late use and delayed access for removal are not permitted.

If the Participant continues using the Trial Equipment after the Trial End Time, refuses to make it available for removal or fails to provide access at the confirmed removal appointment, a late fee of CAD $400 will be charged for each additional 24-hour period or any portion thereof.

Each delay of any portion of a 24-hour period may result in one full CAD $400 late fee. Each further 24-hour period or portion thereof may result in an additional CAD $400 late fee.

Late fees may be deducted from the security deposit. If the deposit is insufficient, the remaining amount will be separately invoiced or charged in accordance with the signed payment authorization.

Payment of a late fee does not create a right to extend the trial, continue using the Trial Equipment or postpone removal. DioLaz may arrange immediate retrieval and charge additional carrier, technician or recovery costs caused by the Participant’s delay.

No late fee will be charged for a delay caused solely by DioLaz or its designated service providers after the Participant has complied with all stop-use, return and access requirements.

18. Timely Purchase Election and Eligible Purchase Conversion

18.1 Timely Purchase Election

A “Timely Purchase Election” occurs only when the Participant gives DioLaz clear written notice, during the active one-hundred-and-twenty-hour (120-hour) Trial Period and no later than the Trial End Time, that it elects to purchase and retain the same Trial Equipment then installed at the approved Trial Site.

The written notice must be received before any DioLaz technician, installer, carrier or other service provider has been dispatched for removal or return transportation and before any disconnection, dismantling, packing, removal, collection or return service has begun. A verbal statement, unanswered message, request for information, request for a quotation, unsigned document or pending financing inquiry is not a Timely Purchase Election.

A purchase decision first communicated after the Trial End Time is not a Timely Purchase Election and will not qualify for a refund of the mandatory carrier or installation and removal service fees, even if the Trial Equipment remains temporarily at the Trial Site or the Participant later purchases the same or another DioLaz machine.

18.2 Requirements for an Eligible Purchase Conversion

An “Eligible Purchase Conversion” occurs only when all of the following requirements have been satisfied:

1. The Participant has made a Timely Purchase Election.
2. DioLaz confirms in writing that the specific Trial Equipment is available and approved for sale to the Participant.
3. The Participant purchases and retains the same Trial Equipment at the approved Trial Site, without the Equipment having been disconnected, packed, removed, collected or returned.
4. The Participant signs the applicable quotation, invoice, sales agreement, financing agreement and any other documents required by DioLaz.
5. DioLaz has received cleared payment of the full purchase price or, where DioLaz-approved financing applies, the required down payment and fully executed financing documents.
6. DioLaz confirms in writing that the purchase conversion is complete and that the scheduled removal and return transportation have been cancelled before dispatch or commencement.

A Timely Purchase Election alone does not complete the purchase or transfer ownership. The service-fee refund becomes available only after all requirements for an Eligible Purchase Conversion have been completed.

18.3 Status While Purchase Documents or Payment Are Being Finalized

After receiving a Timely Purchase Election, DioLaz may confirm in writing that the scheduled removal appointment is temporarily suspended while purchase documents, financing documents or payment are being finalized. This suspension does not extend the trial. Unless DioLaz expressly authorizes continued use in writing, the Participant must stop using the Trial Equipment at the original Trial End Time.

Until DioLaz confirms completion of the Eligible Purchase Conversion in writing, the Trial Equipment remains the sole property of DioLaz and all trial restrictions continue to apply. If the purchase is not completed by any deadline stated by DioLaz, DioLaz may reinstate removal and return arrangements. The mandatory service fees remain non-refundable, and additional delay, access, carrier or technician costs caused by the Participant may be charged.

18.4 Refund of the Mandatory Service Fees

After completion of an Eligible Purchase Conversion, DioLaz will refund:

• the CAD $800 mandatory round-trip carrier service fee;
• the CAD $1,200 mandatory installation and removal service fee; and
• the applicable taxes originally collected on those two fees.

This refund applies only because the Participant made a Timely Purchase Election during the active Trial Period and retained the same Trial Equipment, allowing DioLaz to cancel the removal visit and return transportation before dispatch or commencement. If the Participant first decides to purchase after the Trial End Time, or after a removal technician or return carrier has been dispatched or removal or return service has begun, these two mandatory service fees will not be refunded.

The service-fee refund is CAD $2,000 before the related tax adjustment. DioLaz will normally initiate the refund within five (5) business days after the Eligible Purchase Conversion is completed. The refund will normally be issued to the original payment method and original payer. Additional bank, card-issuer or payment-processor time may apply.

With the Participant’s written agreement, DioLaz may instead apply the refundable service fees and related tax adjustment as a credit on the final purchase invoice.

The refund is limited to the standard CAD $800 carrier fee and standard CAD $1,200 installation/removal fee actually paid. It does not include non-ground-floor access charges, stair-carry charges, specialized moving equipment, rigging, hoisting, extra labour, waiting, redelivery, storage, additional carrier costs, extra technician visits, late fees, damage charges, other services or third-party costs.

Any other amount owing under this Policy may be separately charged or, where authorized, set off against amounts otherwise refundable.

18.5 Application of the Security Deposit

Unless otherwise agreed in writing, the security deposit will be applied toward the purchase price when an Eligible Purchase Conversion is completed.

Applying the security deposit toward the purchase price is separate from refunding the CAD $2,000 mandatory service fees. A security deposit applied toward the purchase price will not also be refunded separately.

18.6 Purchases That Do Not Qualify for the Service-Fee Refund

The Purchase Conversion Benefit does not apply to:

• a purchase decision first communicated after the Trial End Time;
• a purchase decision communicated after a technician, installer or carrier has been dispatched for removal or return transportation;
• a purchase made after disconnection, dismantling, packing, removal, collection or return service has begun;
• a purchase completed after the Trial Equipment has been removed or returned;
• a purchase of a different device type, model, generation or serial-numbered unit;
• an order for a separate new or replacement unit;
• a pending, incomplete or declined financing application;
• an unpaid, partially completed or cancelled order; or
• a transaction that is dishonoured, reversed, disputed or charged back.

18.7 Failed or Reversed Purchase

If the qualifying purchase is not completed, the Purchase Conversion Benefit does not apply. The Trial Equipment must be made available for removal, and the mandatory carrier and installation/removal service fees remain non-refundable.

If the service-fee refund has already been issued and the qualifying purchase payment or required down payment is subsequently dishonoured, reversed or charged back before the purchase is completed, the refunded amount becomes immediately due and payable to DioLaz, without limiting any other rights under the sales or financing documents.

19. Ordinary Trial Return and Deposit Refund

If the Participant does not complete an Eligible Purchase Conversion, the Trial Equipment must be removed and returned through DioLaz’s authorized service providers.

After the Trial Equipment has returned and the final functional, technical and accessory inspection is completed, DioLaz will refund the remaining security deposit, less any authorized late fees, cleaning fees, damage charges, missing-item charges, recovery costs or other amounts payable under this Policy and the signed Trial Equipment Agreement.

DioLaz will normally initiate the security-deposit refund within five (5) business days after final inspection. Additional bank, card-issuer or payment-processor time may apply.

If technical diagnosis, third-party estimates or repair pricing are required, DioLaz may retain the amount reasonably required to complete the assessment while refunding any undisputed portion. DioLaz will provide a written itemized explanation of deductions.

When the Trial Equipment is returned without an Eligible Purchase Conversion, the mandatory CAD $800 carrier fee and CAD $1,200 installation and removal fee are not refundable because the contracted services have been provided or reserved for the trial.

20. Cancellation, Rescheduling and Failed Access

Cancellation or rescheduling requests must be submitted in writing and are not effective until confirmed by DioLaz.

If DioLaz declines an application or cancels a confirmed trial before services are performed, DioLaz will refund the security deposit and any unperformed standard service fees collected for that booking.

If the Participant cancels or reschedules after a carrier, technician or third-party service has been booked, dispatched or rendered, DioLaz may deduct or charge the actual reasonable and documented non-recoverable cost caused by the cancellation or change.

Failed delivery, failed installation, failed removal, inaccurate site information, an unprepared room, unavailable access, an absent authorized representative or a Participant-requested address change may result in additional carrier, storage and technician charges.

DioLaz may cancel or terminate a trial where information is inaccurate, the Trial Site is unsafe or unsuitable, payment or documents are incomplete, the Trial Equipment is being misused or the Participant materially breaches the trial terms.

21. Equipment Malfunction Not Caused by the Participant

If the Trial Equipment cannot be used because of a verified technical issue not caused by the Participant, the Participant must notify DioLaz immediately and stop use when instructed.

Depending on the circumstances and availability, DioLaz may provide technical support, repair, replacement, rescheduling, an adjusted trial period or another reasonable remedy confirmed in writing.

DioLaz does not guarantee any particular clinical, treatment, financial or commercial result from the trial.

22. No Purchase Obligation and No Restocking Fee

There is no obligation to purchase the Trial Equipment.

No restocking fee is charged solely because the Trial Equipment is returned at the end of the approved trial period.

The absence of a restocking fee does not waive mandatory service fees or charges for late use, cleaning, damage, contamination, loss, missing accessories, failed access, redelivery, recovery or additional service visits.

If the Participant makes a Timely Purchase Election during the Trial Period and then completes an Eligible Purchase Conversion, no separate removal or second installation service will be performed for the same retained Trial Equipment unless separately agreed in writing. A purchase decision first made after the Trial End Time does not qualify for the service-fee refund.

The final purchase price, payment method, financing, warranty, training, included accessories, title transfer and other purchase terms are governed by the separate quotation, invoice, sales agreement, financing agreement and applicable DioLaz policies.

23. Required Documents and Electronic Acceptance

Before dispatch, the Participant must sign all documents required by DioLaz, which may include:

• a Trial Equipment Agreement;
• a Liability and Clinical Responsibility Acknowledgment;
• a Security Deposit and Payment Authorization;
• a written Trial Confirmation containing the approved Trial Site and scheduled dates;
• an Installation and Handover Form recording the Installation Completion Time and Trial End Time; and
• condition, accessory, removal, return or purchase-conversion reports.

Electronic signatures and electronically delivered copies may be accepted by DioLaz.

Payment through an approved method confirms that the Participant had access to this Policy and agreed to the applicable order terms, but payment does not replace the separately signed Trial Equipment Agreement.

24. Priority of Terms and Policy Updates

This Policy is specific to the DioLaz 5-Day In-Clinic Device Trial Program. Where it conflicts with a general DioLaz shipping or refund policy, this Policy and the signed Trial Equipment Agreement govern the trial transaction.

If this webpage conflicts with a signed Trial Equipment Agreement, Trial Confirmation or purchase document for a specific transaction, the signed transaction-specific document controls to the extent of the conflict.

DioLaz may update this Policy for future applications and bookings. A change will not modify a confirmed trial unless agreed in writing. Nothing in this Policy excludes a right or obligation that cannot lawfully be excluded.