FAQ
Q: What is DioLaz Canada and what products do you offer?
A: DioLaz Canada is a Canadian company specializing in medical and aesthetic laser devices and related health products. We offer advanced Fractional CO2 lasers and Diode Lasers, which are used by clinics for skin resurfacing, scar treatment, hair removal, and other cosmetic procedures. In addition to lasers, we also offer Biological Feedback and Stimulation system (a device for pelvic floor rehabilitation) and a range of skincare products from the ZQ-II line (professional post-treatment and therapeutic skincare widely used in clinical settings). These diverse offerings allow us to serve both healthcare clinics and individual consumers with high-quality medical and beauty solutions.
Q: Who are DioLaz Canada’s customers? Do you serve clinics or individual consumers?
A: We serve a broad customer base that includes both professional clinics and individual consumers. Many of our devices – such as the Fractional CO2 and Diode Laser systems or the Pelvic Floor Rehab Device – are primarily used by medical clinics, dermatologists, and aesthetic practitioners. However, we also cater to individual consumers by offering products like the ZQ-II skincare line and providing guidance for at-home skincare or wellness solutions. Whether you are a clinic looking for advanced equipment or a consumer seeking effective skincare products, DioLaz Canada is equipped to support your needs with expert advice and support.
Q: Does DioLaz Canada provide training or warranty support for its products?
A: Yes. We provide comprehensive training and warranty support for all the products we sell. For complex equipment like our laser devices or the Pelvic Health system, we offer training sessions (either on-site or virtually) to ensure that you and your staff can operate the technology safely and effectively. Additionally, all our products come with a warranty – the specific terms and duration depend on the product, but this generally covers manufacturing defects and support for a set period. Our goal is to make sure every customer feels confident using our devices and has after-purchase support if any issues arise or if additional help is needed.
Q: Where does DioLaz Canada operate, and are your products licensed by Health Canada?
A: DioLaz Canada operates exclusively within Canada. We are a Canada-based company and currently do not sell or ship products outside of Canada. Moreover, we are fully licensed by Health Canada, which means all of our medical devices have been reviewed and approved under Canadian medical device regulations. In Canada, Class II, III, and IV medical devices (a category that includes laser equipment) must be officially licensed by Health Canada before they can be sold. Customers can be confident that any device purchased from us meets Health Canada’s safety and efficacy requirements and is authorized for use in Canadian clinics or homes.
Q: Is online ordering or consultation available for your products?
A: Yes. We offer convenient online ordering and consultation services. You can browse our product offerings and place orders through our official website or by contacting our sales team directly. If you’re not sure which device or product is right for you, we also provide consultations (either over the phone or via online meetings). During a consultation, our experts will discuss your clinic’s needs or personal goals and recommend appropriate solutions. This way, customers anywhere in Canada can easily get professional advice and purchase our products remotely, without needing to visit a physical location.