Shipping policy

Shipping Information

At DioLaz Canada Inc., every order is handled with exceptional precision and care, ensuring your premium medical and aesthetic products reach you safely, securely, and promptly. Understanding the importance of reliable logistics in the medical and aesthetic fields, we partner exclusively with leading courier services—DHL, FedEx, UPS, Canpar, and Purolator. We meticulously manage each shipment to provide seamless and worry-free experiences from our warehouse to your door.

Shipping is available exclusively within Canada and the United States. Our comprehensive logistics coverage ensures that your order will be delivered promptly, typically within 1 to 8 business days, depending on the specific region and delivery provider. Once your shipment is dispatched, we provide detailed tracking information promptly, enabling you to conveniently monitor your package every step of the way.

To cater specifically to your needs, DioLaz Canada Inc. provides complimentary nationwide shipping for all orders involving our high-value Aesthetic and Medical Devices, regardless of purchase size. For our Medical Skincare products, we offer two distinct shipping options designed to enhance your shopping experience: a convenient flat-rate shipping fee for orders below $199 CAD, and complimentary shipping for orders above this threshold.

We understand how critical punctual delivery is in the healthcare and aesthetics sectors, and thus, we prioritize clear communication regarding your shipment's expected arrival time. Should you require expedited shipping or special handling instructions, please contact our dedicated customer support team at customersupport@diolaz.com to accommodate your specific requests wherever possible.