Refund policy

Return and Exchange Policy

DioLaz Canada Inc. is committed to your satisfaction and maintaining the highest standards of quality. Please review our detailed return and exchange policies carefully:

Medical and Aesthetic Devices:

Due to the specialized nature and stringent hygiene and safety regulations associated with Medical and Aesthetic Devices, these products are strictly non-refundable and non-exchangeable. In the rare event of encountering quality or performance-related issues, we urge you to immediately contact our customer support team at customersupport@diolaz.com. Upon receipt of your claim, we will promptly assess your situation and work collaboratively to offer solutions, including repairs or replacements, in compliance with our quality assurance protocols.

Medical Skincare Products:

For our Medical Skincare range, DioLaz Canada Inc. gladly accepts exchanges in cases of damage incurred during transit. If your product arrives damaged, please document the issue thoroughly with photographs and immediately contact us within 48 hours of receipt at customersupport@diolaz.com. Once verified, we will swiftly replace your product at no additional cost.

If you wish to return Medical Skincare products for reasons unrelated to damage—such as personal preferences or ordering errors—items must remain unopened, unused, and in their original condition and packaging. Please initiate your return within 30 days of your original purchase. Note that customers are responsible for return shipping costs under these circumstances. To process your return, please reach out to our customer service team at customersupport@diolaz.com to obtain a Return Authorization Number and specific return instructions. Returns without prior authorization cannot be accepted.