Programs, Policies & Support

DioLaz Canada Resource Centre

Programs, Policies & Support

Access the public programs, warranty documents, operating support policies and contact resources that help Canadian clinics evaluate, purchase and manage DioLaz professional equipment.

14
Public resources Programs, policies and support
2 yr
Limited warranty For covered DioLaz devices
5 yr
Parts support Subject to applicable policy terms

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14 resources shown

Program

Education Program Policy

Review eligibility, document verification, application steps and conditions for Education Pricing available to qualifying recent graduates.

Recent graduatesCanada
View program
Program

Trade-In Program Policy

Review device eligibility, ownership, inspection, valuation and written credit requirements for eligible DioLaz equipment upgrades.

Existing clientsEquipment upgrades
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Program

Buyback Program Policy

Review ownership-period, documentation, condition, inspection and written-offer requirements for an eligible DioLaz device buyback assessment.

Existing clientsLong-term value
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Partnership

Authorized Clinic Partner Program

Review the requirements and responsibilities for approved Canadian clinics interested in participating as authorized clinic partners.

Canadian clinicsApplication based
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Warranty

Master Warranty Policy

Review the central warranty framework for covered DioLaz devices, including the two-year limited warranty, service process, exclusions and five-year parts support.

2-year warranty5-year parts support
View policy
Device warranty

Diode Laser Warranty

Review the product-specific warranty terms, covered components, exclusions and service requirements for the DioLaz Diode Laser system.

Diode Laser2 years + parts support
View warranty
Device warranty

Fractional CO₂ Laser Warranty

Review the product-specific warranty terms, covered components, exclusions and service requirements for the DioLaz Fractional CO₂ Laser system.

Fractional CO₂2 years + parts support
View warranty
Device warranty

Picosecond Laser Warranty

Review the product-specific warranty terms, covered components, exclusions and service requirements for the DioLaz Picosecond Laser system.

Picosecond Laser2 years + parts support
View warranty
Training

On-Site Training Policy

Review the scope of DioLaz equipment onboarding, scheduling, site readiness, operator responsibilities, cleaning, maintenance and training limitations.

Equipment onboardingClinic site
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Order policy

Shipping & Delivery Policy

Review freight coverage, delivery access, site readiness, receiving inspection, special handling and the shipping rules that apply to DioLaz orders.

Canada deliveryReceiving requirements
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Order policy

Refund, Return, Exchange & Cancellation Policy

Review the rules that apply to professional-device orders, cancellations, returns, exchanges, accessories, parts, services and other eligible transactions.

Order termsReturns & cancellations
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Directory

Contact Information

Find the official DioLaz department contact details for sales, customer support, training, warranty, partnerships and general business inquiries.

Department directoryOfficial contacts
View directory
Help resource

Frequently Asked Questions

Find answers to common questions about DioLaz equipment, demonstrations, ordering, delivery, installation, training, warranty and customer support.

Common questionsQuick answers
Browse FAQ
Contact

Contact DioLaz Canada

Submit a product consultation, pricing, demonstration, order, training, warranty, technical-support or partnership inquiry to the appropriate DioLaz team.

Product consultationBusiness inquiries
Contact DioLaz

Not sure which document applies to your clinic?

Send DioLaz Canada your device, province and inquiry type. Our team will route your request to the appropriate sales, training, warranty or customer-support contact.

Contact DioLaz Canada