DioLaz Canada Diode Laser Machine – Limited Warranty Policy

Product Description: The DioLaz Diode Laser Hair Removal Machine is a Health Canada–licensed laser device (License No. 114257) designed for professional laser hair removal across all skin types. It employs a diode laser with 3 wavelengths (commonly 755 nm Alexandrite, 808 nm diode, and 1064 nm Nd:YAG, combined) to target hair follicles at various depths. The system includes a handpiece through which laser pulses are delivered, with an integrated sapphire cooling tip for skin protection. There may be multiple model generations (e.g., 1st-Gen with a traditional handpiece, and 2nd-Gen with a built-in touchscreen on the handpiece). This warranty covers the laser console/base unit, the primary handpiece, and any standard accessories supplied (such as power cords, footswitch, and included spare parts).

Warranty Term: 3 years from date of purchase, covering the complete DioLaz Diode Laser Machine (base unit and one handpiece included with purchase).

Coverage Details: During the 3-year warranty, we will repair or replace any component of the hair removal laser system that fails due to manufacturing defect or workmanship issues. Coverage includes:

  • Laser Emitter and Optics: The diode laser module (which generates the 3 wavelengths) is covered. If any of the laser emitter elements (diode stacks) or associated optics fail or output power drops below specifications due to a defect, we will repair or replace the laser module. The combination of wavelengths is a key feature; coverage ensures the system continues to produce all specified wavelengths at the appropriate power. The internal optics, mirrors, and fiber (if fiber-coupled) or light guides are covered if they experience defect-related failure (e.g., misalignment, breakage not due to shock).

  • Handpiece Assembly: The handpiece that delivers the laser light to the skin is fully covered. This includes the laser output window/lens, the integrated cooling system in the handpiece (cooling plates or sapphire tip and thermoelectric cooler), the trigger mechanism, and cabling. For the 2nd-Gen model with a built-in touchscreen on the handpiece, the screen and controls on the handpiece are covered as well. If the handpiece suffers a failure (for instance, no longer delivering one of the wavelengths, or the cooling element stops functioning due to a defect, or the aiming beam fails), we will service or replace the handpiece.

  • Cooling System: Both the handpiece cooling and any main console cooling (fans, chillers, etc.) are covered. Maintaining proper cooling is critical for safe operation; any defect in the cooling hardware (pump, radiator, TEC modules) will be fixed under warranty.

  • Electronics and Controls: All electronic boards, power supplies, user interface (main touchscreen on the base unit), and software are covered. If the device software requires updates (to fix any bugs or improve performance), those are provided free (as with all products). If the system develops an error code or stops functioning due to an internal electronic fault, that will be addressed.

  • Accessories: Any standard accessory included, such as the foot pedal (for triggering laser pulses) or the detachable power cord, is covered for functionality. For example, if the foot switch stops working, we’ll replace it. (Disposable items like protective eyewear for patients/providers are not covered as they are consumable, but any defect on delivery would be addressed if reported immediately.)

  • Calibration & Performance: The hair removal laser is calibrated for energy output and spot size. If during warranty the output fluence (energy) is out of spec due to a defect (not normal need for calibration), we will recalibrate or service it. Normal calibration checks are part of maintenance (usually done via built-in system checks), but any underlying hardware issue causing calibration to fail is covered.

Consumables and Usage-Related Considerations: The diode laser handpiece has a finite lifespan in terms of laser pulses – diode stacks typically have very long life, but extremely heavy usage over years can cause gradual degradation in output. Normal gradual reduction in output power over time is considered normal wear (e.g., after millions of shots, the maximum energy might slowly decrease). This normal wear is not a “defect” – however, if a significant drop in performance occurs well within the expected lifespan (i.e., a premature failure of the diode module), that would be treated as a defect and covered. The handpiece’s sapphire tip that contacts the skin is a durable element but can scratch or chip if misused; scratches from normal use (e.g., from jewelry or improper cleaning) are not covered, but any manufacturing flaw in the sapphire (like it cracks under normal operating thermal conditions) would be covered. Replacement of the laser’s distilled water or coolant (if the system has a water cooling loop) is considered routine maintenance (usually needed rarely, perhaps annually) and is the owner’s responsibility unless it’s needed as part of a covered repair. We will provide guidance on maintenance in the user manual.

Exclusions Specific to Hair Removal Laser: (Refer also to general exclusions.)

  • The warranty does not cover damage to the handpiece or fiber from accidental dropping or impact. The handpiece is a sensitive piece; dropping it can misalign or break internal components – such damage is not manufacturing defect.

  • Misuse of the laser on incorrect settings or without following cooling requirements. For instance, firing the laser continuously in a manner contrary to guidelines (e.g., bypassing safety interlocks to force continuous emission) causing damage to the laser head is misuse.

  • Use of unapproved accessories or adapters. If the system is designed for a certain voltage and someone uses an improper power transformer or generator that causes electrical damage, that’s excluded.

  • Using expired consumables: e.g., if the cooling filter or deionizer (if any in the cooling loop) is not replaced as recommended and that leads to damage (like clogging or corrosion), that may void coverage for that damage.

  • As with all devices: unauthorized repair attempts on the laser head or console will void the warranty. These systems often have event logs; evidence of tampering (e.g., opening the laser cavity) will forfeit coverage.

Service Process: For warranty claims, contact DioLaz support with the device serial number and issue. Often, hair removal lasers can be serviced on-site by swapping the handpiece or a module. We may ship a replacement handpiece to you for quick resolution if the issue is isolated to the handpiece, or we may send a technician with parts. If needed, we will arrange shipment of the base unit to our facility (or a field technician visit) for deeper repairs. As always, all costs for parts, labor, and shipping are covered by us within warranty. Downtime will be minimized as much as possible; we understand clinics rely on these devices. If available, a loaner handpiece or unit may be provided in cases of extensive repair (not guaranteed, but we aim to help keep your practice running).

After repair, the system will be tested to ensure output energy and wavelength calibrations are back to spec. We will also verify the cooling system and all safety features are fully functional before return.

All general terms and limitations apply. DioLaz Health Canada Licensed Diode Laser Machine is a significant investment; our warranty reflects our commitment to its quality and to supporting your device for many years of effective service.